Major incidents are inevitable, but their impact can be minimized with effective incident management solutions to automate, orchestrate, and optimize incident response, empowering incident teams to navigate the chaos and achieve rapid resolution. According to a recent report by Gartner® analysts, “Automated incident response (AIR) solutions enhance the efficiency of the incident response process by automating tasks traditionally executed by support personnel. They also facilitate collaboration between (the often distributed) support personnel as they work to identify and resolve the incident.”
We believe you must download this report to learn how to shorten your mean time to resolution (MTTR) and institutionalize collaboration during and after incidents.
Cutover is providing you complimentary access to this Gartner® report, containing key learnings and actionable insights on:
- “Operators and site reliability engineers rely on multiple information sources to understand the impact and urgency of system pathologies. AIR solutions offer a layer of cohesion and integration across these disparate sources, which include the ITSM platform, an observability platform and often many more.
- The complexity of cloud-native workloads requires a different style of problem resolution process. Notification is not enough — service management leaders must ensure teams have shared context and collaborate.
- Incident summaries, probable cause analysis and retrospectives are critical aspects of modern incident management, used for communication, problem management and training. An AIR solution’s GenAI capabilities can substantially reduce the burden of assembling these summaries.”
Source: Gartner® Innovation Insight: Increase Availability With Automated Incident Response, By: Gregg Siegfried, Tanmay Bisht, 29 January 2025
At Cutover, we’ve helped major organizations improve their incident response effectiveness and collaboration while reducing their MTTR. As a result, we’ve seen firsthand the challenges that major organizations face implementing effective major incident management toolsets. That’s why we’re sharing this helpful Gartner research.
Get a sneak peek of the automated incident response overview below and download the report to access the key learnings and insights.
