Zendesk

Zendesk: The Future of Customer Experience – Key Lessons

Last week, Zendesk held an event called “The Future of Customer Experience”, focused on product best practices and customer experience industry hot topics. Zendesk powers support at Cutover and our Head of DevOps, Nick Kyrke-Smith and Senior Engineer Gordon Kirkland attended. Across all the great keynotes, case studies and product sessions, the event offered lots…

Rise Radio

CEO Ky Nichol on Rise Radio

Cutover CEO Ky Nichol spoke to Andrew Elphick, Director of Open Innovation Internal Programmes at Barclays, on Rise Radio. They discussed a number of topics, including: The best productivity apps The Barclays Techstars accelerator Creating an enterprise application that people wanted to use The founding of Cutover and developing an initial prototype into an enterprise-ready…

Enterprise Agility: Why ‘Agile’ Isn’t Just About Software Delivery Anymore

Agile Delivery allows IT teams to deliver software fast and keep up with the ever-changing technology landscape. However, the faster deployment of code does not always equal faster value realisation. Not all businesses are able to absorb and benefit from these changes as fast as they happen. Enterprise Agility is needed because Agility should be…

Vision

Cutover Enterprise Launch: Vision

At the launch of Cutover Enterprise CEO Ky Nichol shared our vision for the future of the company, the product and the wider world of work. Watch the video below: Transcript: “What do we mean by ‘Cutover Enterprise?’ Enterprise to us means connecting the business processes, it means connecting the business tools, but most importantly…

Cutover: Thinking Outside the Gartner Box

We’re often asked by potential clients and partners why Cutover is not rated by Gartner. Gartner’s ‘Magic Quadrants’ can be a useful way to understand a service’s positioning within a marketplace. But not all companies or products fit into one of their quadrants. We created Cutover to address an existing gap in critical events management…

change implementation

“Change Implementation: Avoiding the Tragedy of the Commons” – Thoughts from Cutover CEO Ky

Organisations have struggled for a long time over the asymmetry of risk when implementing change. Even when contributing to a single goal, multiple parties coming together to enact a change will bring with them different and often conflicting agendas. For example, when those making the change have no control over how it operates and those…