Enterprise Resilience Management Challenges

The transition from being “recovery ready” to being operationally resilient has in no way diminished the criticality of resilience testing.
 
In organised Data Centre Recovery tests, every system and service is treated as impacted in order to demonstrate that all services can be persisted.
 
These tests are logistically complex, expensive and require significant human orchestration. They are time-consuming to execute, taking in excess of 14 weeks to prepare per test and they usually rely on low-sophistication, internally built tools. These tools are used in combination with spreadsheets, phone calls, messaging apps and emails to support planning, rehearsal, execution and post-event analysis.
Enterprise Resilience Management - Use Case
The scale of these events leads to a high level of logistical complexity, driving the need for specialist teams to manage complex planning and coordination.
The persistence of executable Service Recovery Playbooks enables Service Owners and Service Managers to always be ready to participate in resilience tests and in the event of invocation.

Why Use Cutover Enterprise for Enterprise Resilience Testing?

  • TEMPLATES

    Plans are stored as flexible templates so that subsequent tests build on existing capabilities and knowledge, rather than starting each test event from scratch

  • PLANS

    Component plans can be owned by individual application or service teams

  • BLACK BOX

    All tasks, tests and communications are logged in real time for analysis and improvement and to provide evidence to regulatory bodies

  • REAL TIME

    Senior stakeholders can see progress in real time, minimising team interruptions

Data Centre Resilience Dashboard - Use Case

Enterprise Resilience Testing Benefits

    • Increase Efficiency

      Cutover helps Enterprises test more impacted services per event, requiring fewer events per year. It also helps to eradicate manually intensive activities such as informing people to start tasks and collecting status information

    • Reduce Time & Resource

      Event simulations mean fewer review cycles are required, reducing the time and resources needed for the preparation and review of events and saving up to £500k per annum

    • Increase Capacity

      Cutover’s orchestration and visualisation have a significant impact on the size of the central coordination and command and control teams, who no longer need to seek one-to-one feedback from the wider teams that are progressing the plan

    • Increase Global Coordination

      Cutover enables teams to collaborate remotely on a single version of the plan, removing the overhead of large, centrally located teams and enabling DCR tests to be run more cost-efficiently

    • Coordinate Human and Technical Resilience Activity

      Enhanced orchestration and visualisation of enterprise wide activity

“The ability to automate communications to stakeholders across the business through one system enables us to manage change consistently, reducing customer impact and increasing business confidence in a successful delivery."

Matt Cox, Head of Insight & Innovation, Nationwide Building Society

Why you should act now

Every time a Resilience test is conducted manually it creates a high level of risk and cost. Enterprises cannot afford any operational downtime, especially due to the risk of regulatory action and reputational damage with their customers. Making systems resilient rather than just recoverable has become an essential part of the digital revolution.