Zendesk

Zendesk: The Future of Customer Experience – Key Lessons

Last week, Zendesk held an event called “The Future of Customer Experience”, focused on product best practices and customer experience industry hot topics. Zendesk powers support at Cutover and our Head of DevOps, Nick Kyrke-Smith and Senior Engineer Gordon Kirkland attended. Across all the great keynotes, case studies and product sessions, the event offered lots…

Enterprise Agility: Why ‘Agile’ Isn’t Just About Software Delivery Anymore

Agile Delivery allows IT teams to deliver software fast and keep up with the ever-changing technology landscape. However, the faster deployment of code does not always equal faster value realisation. Not all businesses are able to absorb and benefit from these changes as fast as they happen. Enterprise Agility is needed because Agility should be…

Cutover: Thinking Outside the Gartner Box

We’re often asked by potential clients and partners why Cutover is not rated by Gartner. Gartner’s ‘Magic Quadrants’ can be a useful way to understand a service’s positioning within a marketplace. But not all companies or products fit into one of their quadrants. We created Cutover to address an existing gap in critical events management…

change implementation

“Change Implementation: Avoiding the Tragedy of the Commons” – Thoughts from Cutover CEO Ky

Organisations have struggled for a long time over the asymmetry of risk when implementing change. Even when contributing to a single goal, multiple parties coming together to enact a change will bring with them different and often conflicting agendas. For example, when those making the change have no control over how it operates and those…

enterprise AI

Enterprise-Wide AI Adoption: 5 Key Ingredients

Investments in Artificial Intelligence have been massive in recent years, reaching $39 billion in 2016. However, heavy investment and advances in technology have not necessarily translated into high-scale adoption rates. In a survey of 3,000 executives by Harvard Business Review, only 20% of respondents said that their company was using at least one AI technology…