Zendesk

Zendesk: The Future of Customer Experience – Key Lessons

Last week, Zendesk held an event called “The Future of Customer Experience”, focused on product best practices and customer experience industry hot topics. Zendesk powers support at Cutover and our Head of DevOps, Nick Kyrke-Smith and Senior Engineer Gordon Kirkland attended. Across all the great keynotes, case studies and product sessions, the event offered lots…

Successful Digital Transformation

5 Tips for a Successful Digital Transformation

In previous blog posts, we’ve discussed the current state of digital transformation and how businesses have benefited from it. But what do you need to execute a successful digital transformation and reap these rewards? 5 Tips for a Successful Digital Transformation: 1. Define the business case Every technology change needs a Business Case: you’re not…

cutover resilience

Insights from the Cutover Resilience Dinner

Last week we hosted an industry dinner on the future of resilience. Guests representing Global Banks, Insurers and Consulting Firms joined us to discuss resilience in enterprises and how we can develop Cutover Enterprises to meet these challenges. The discussion built upon our Resilience White Paper which can be downloaded below. The key themes of…

Enterprise Agility: Why ‘Agile’ Isn’t Just About Software Delivery Anymore

Agile Delivery allows IT teams to deliver software fast and keep up with the ever-changing technology landscape. However, the faster deployment of code does not always equal faster value realisation. Not all businesses are able to absorb and benefit from these changes as fast as they happen. Enterprise Agility is needed because Agility should be…

change leaders

3 Ways to Create Effective Change Leaders

It is often said that ‘change is the only constant,’ but for large organisations, change can be painful. This is especially true when it comes to enterprise-wide change programmes. According to Harvard Business Review, two-thirds of all large-scale transformation efforts fail to some degree. With big change programmes, good change leadership is vital to success.…

enterprise AI

Enterprise-Wide AI Adoption: 5 Key Ingredients

Investments in Artificial Intelligence have been massive in recent years, reaching $39 billion in 2016. However, heavy investment and advances in technology have not necessarily translated into high-scale adoption rates. In a survey of 3,000 executives by Harvard Business Review, only 20% of respondents said that their company was using at least one AI technology…

collision management

Reducing the Risk of IT Release Contention

Agile delivery methods facilitate an increased rate of change by removing barriers that prevent fast-paced technical delivery. This promises the delivery of technology change within a business more quickly and efficiently. According to a report by Gartner, over 70% of enterprises say that the rate of change has increased and that they expect even greater…