Implementation Success

Measuring Implementation Success in a Business Transformation

How does your business measure technology implementation success? The usual metrics revolve around whether technology is delivered on time and within budget. However, organisations often struggle with finding a way to link technology changes with the business outcomes that drove them. Teams usually measure success on whether they delivered the technology on time and budget,…

expertise meets data

The Best Results are Achieved When Expertise Meets Data

‘Human Bridges’ Key dependency individuals, or “human bridges”, take on most of the responsibility for coordinating critical business activities such as complex release management, disaster recovery testing and service recovery events. Human bridges come into their own when the usefulness of predictable process runs out and experience and resourcefulness are required to bridge the gap…