Healthcare

Orchestrate resilience. Elevate patient care.

In healthcare, every second of downtime has a human cost. Cutover replaces fragmented recovery with precision orchestration, allowing your teams to eliminate operational bottlenecks and refocus on clinical excellence.

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How Cutover helps healthcare organizations during a crisis

By centralizing response and task-led automation, Cutover empowers IT, SRE, and resilience teams to resolve incidents and recover applications quickly and precisely. This technical agility reduces MTTR and shields physicians from disruptions, ensuring that providers remain focused on what matters most: delivering high-quality, continuous care to every patient without the threat of downtime.

Rapidly mobilize response teams

Automate team mobilization so Major Incident Managers (MIMs) focus on restoring EHR and life-critical systems, not tracking down on-call staff.

Connect data and complex healthcare technology ecosystems

Cutover integrates with ServiceNow, Microsoft Teams, and other tools in your tech stack. Seamlessly orchestrates the incident response lifecycle to recover the entire health tech stack, including Epic (EHR), patient portals, accessory systems, and others.

Real-time visibility without distraction

Self-serve dashboards provide hospital senior stakeholders with real-time updates, ending the constant status requests that distract engineers.

Reduce the manual burden on regulatory reporting

Automatically capture a HIPAA-compliant, indelible audit trail of every recovery action. This transforms hours of manual post-mortem forensics into instant, submission-ready documentation for Joint Commission (TJC) reviews and regulatory audits.

Elevate healthcare tech stack recovery with AI agents

Embed AI agents into your EHR and application recovery workflows to receive intelligent, data-driven suggestions during a crisis. Maintain oversight with "human-in-the-loop" controls, ensuring that every automated action aligns with protocols.

Did you know?

Systemic Risk: The stakes are high, as 77% of healthcare organizations admit that outdated incident management procedures pose a significant risk to their business operations.
A Growing Crisis: 90% of healthcare companies experienced a major incident in the past year, yet only 40% currently utilize a specialized incident orchestration tool.‍
Rising Inefficiency: Healthcare leads all industries in reporting that incidents are becoming harder to handle, with 73% agreeing that major disruptions now take longer to resolve than they did a year ago.

Orchestrate the resolution, don’t just alert the team

Driving Impact Throughout the Incident Command Chain

The Executive

Operational rigor
Reduced chaos
Compliance readiness (DORA)
Business Continuity

The Major Incident Manager

Reduced noise
Clear alignment
Automated logistics
Focus on strategy, not admin

The Resolver

Reduced "grunt work" via automation
Clarity on priorities
Less paperwork (auto-generated post-mortems)

Orchestrate people, automation, and AI tools in a governed, compliant sequence to prioritize patient care

DRJ On-Demand Webinar

The Resilience Mandate: Transitioning from Reactive Responses to Strategic Control of Outages

Ky Nichol, CEO of Cutover and Prateek Agrawal, VP and Head of Technology Resiliency of Centene Corporation, discuss how they are revolutionizing crisis response by unifying incident management and disaster recovery into a single, AI-driven operating capability.

Cutover Respond for major incident management

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The ultimate guide to runbooks

eguide

The technology operations guide to major incident management

Frequently asked questions

What roles within our healthcare organization will use Cutover Respond?

Cutover Respond is designed for a wide variety of users involved in incident management. This includes Major Incident Managers (MIMs) who need a single source of truth, technical resolvers, engineers who require clear task-led guidance, and clinical or executive stakeholders who need to be kept informed of the incident's status.

What integrations are available out-of-the-box?

The platform integrates directly with the tools your hospital, clinic, or healthcare facility already uses. This includes ITSM platforms such as ServiceNow, communication tools like Microsoft Teams and Slack, and various observability platforms. Cutover orchestrates incident response and recovery across the entire healthcare tech stack, including Epic, Athena Health, or other EHR systems, patient portals, accessory systems, and others.

What kind of ROI can a healthcare organization expect?

Customers using Cutover have seen significant returns on investment, including drastically reduced mean time to resolution (MTTR) and increased efficiency across their IT operations. Our platform is specifically built to minimize the operational, financial, and reputational damage of major incidents, thereby protecting patient experiences and freeing up critical time for care providers.

What is a IT disaster recovery?

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