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74% of retailers have faced an increase in major incidents over the last year. Whether it’s a point-of-sale outage, your e-commerce system going down, or a breach of customer data, you need to resolve it fast. However, the average mean time to resolution for retailers is 2.77 hours, with 26% taking over four hours. Cutover’s orchestration platform brings together AI, automation, and human oversight to ensure a rapid response, protecting your bottom line.
When a critical retail system goes down, fragmented communication and manual, spreadsheet-based processes slow your response, leaving business teams scrambling, online shoppers abandoning carts, and leadership in the dark.
Cutover gives retailers the visibility and control to respond quickly. Orchestrate and automate your incident response across stores, distribution centers, and digital channels, rapidly mobilizing the right teams, ensuring every task is executed on time, and enabling your experts to work alongside AI agents to resolve issues faster.
When one of your systems goes down during a busy sales period, instantly activate incident responders with the full context of the incident so no one is asking "what’s happening?" while the checkout line grows.
Replace chaotic group chats with accountable, task-based workflows. Keep everyone accountable with real-time task assignment and tracking and reduce missed steps and errors under stress.
Real-time dashboards allow leadership to see the status of a store outage or supply chain disruption at a glance, eliminating the need for status-update calls that pull resolvers away from the problem.
Automate routine tasks and incorporate AI agents into runbooks to surface actionable insights and help prioritize what matters most.
Retail compliance and audits can be a nightmare. Automatically capture every action taken during a response, from the first alert to the final resolution, to create an immutable digital paper trail for loss prevention and regulatory requirements.
With Cutover, everyone involved, from executives to resolvers, can see the status of the resolution in real time and knows when to execute their tasks alongside automation and AI agents. Retail companies can most benefit from automating incident response because it allows them to mobilize the right people at the start of an incident, reducing mean time to resolution.
Don’t lose sales to long outages, reduce your MTTR with Cutover
