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Driving Consistency and Control Across Release Management
Admiral, one of the largest insurers in the United Kingdom, has partnered with Cutover to orchestrate release management across multiple applications, teams, environments and business stakeholders - using Cutover’s platform to coordinate deployment activities, testing and communications from planning through to production.
Before Cutover, releases were run on Confluence, static runbooks and manual, team-specific processes. As release volume grew, that approach struggled to keep pace: fragmented communications, inconsistent processes across teams, limited visibility of progress and bottlenecks, and heavy reliance on QA and key SMEs to get releases over the line. Admiral needed a platform that could centralize execution, automate repeatable work and give teams real-time visibility - without losing governance along the way.
Delivering Greater Visibility, Automation and Self-Service
With Cutover, release execution at Admiral has become standardized, repeatable and visible from end to end. Reusable templates let teams build runbooks faster while keeping every release consistent, and Cutover has become the central point of coordination for deployment activity, testing and stakeholder communications alike.
Key capabilities delivering value include:
- Reusable Release Templates – Standardized, repeatable runbooks reduce build time and keep execution consistent across teams and value streams.
- Integrated Test Triggering – Test packs run directly from the runbook as changes move through higher environments, cutting manual coordination between Release Management, Engineering and QA.
- Post Implementation Review (PIR) Dashboards – Real-time reporting surfaces bottlenecks and release performance data, turning every release into an input for continuous improvement.
The added visibility has also let Admiral rethink how releases are structured -including breaking larger implementations into smaller, more manageable deployment activities -and has enabled Release Analysts to self-serve routine release activities that once depended on pipeline teams.
Business Outcomes
Through Cutover, Admiral has built a more consistent, scalable and data-driven approach to Release Management:
- Automating Jira status updates saves approximately two hours per Release Analyst, per release.
- Standardized runbooks and templates have improved consistency and reduced duplication across stakeholder communications.
- Real-time dashboards and PIR reporting give Admiral clear visibility into release performance and bottlenecks, targeting continuous improvement.
- Self-service capability for Release Analysts has reduced dependency on pipeline teams for routine implementation support.
- Admiral estimates approximately £131,300 in annual benefits from reduced downtime, shorter release cycles, reduced manual effort and leaner release support activities -with further gains expected as adoption expands across additional teams and value streams.
